Privacy Policy

1. Our Approach to Privacy

Rippa+ respects your privacy and is committed to protecting the information you provide when using our app, website, equipment services, dealer services, and customer support channels.

This policy explains what information we collect, how we use it, when we share it, and the choices you have when using Rippa+ services.

2. Information We Collect

We may collect account information such as your name, email address, phone number, password credentials, avatar, and profile details that you submit.

When you use equipment-related features, we may process device identifiers, product information, maintenance records, fault information, location-related data, or other data needed to provide the requested service.

We also collect technical information such as app version, device model, operating system, network status, logs, and diagnostic data to keep Rippa+ reliable and secure.

3. How We Use Information

We use your information to create and manage your account, provide equipment services, respond to service requests, improve product experience, prevent fraud, and comply with applicable legal obligations.

With your consent where required, we may use contact details to send product notices, service reminders, support updates, or marketing information related to Rippa+ products and services.

4. Sharing and Disclosure

We may share necessary information with Rippa+ affiliates, dealers, distributors, service providers, logistics partners, and technical vendors when they help us deliver products or services to you.

We do not sell your personal information. We may disclose information if required by law, regulation, court order, government request, or to protect the rights, safety, and property of users, Rippa+, or the public.

5. Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or loss.

We keep information only for as long as needed for the purposes described in this policy, unless a longer retention period is required or permitted by law.

6. Your Choices

You may access, correct, update, or delete certain account information in the app where those controls are available. You may also contact Rippa+ support through the official website for privacy-related requests.

Some information is necessary for account security, equipment services, warranty support, or legal compliance. If you choose not to provide it, some features may be unavailable.

7. Contact Us

If you have questions about this Privacy Policy or how Rippa+ handles personal information, please contact us through the official Rippa+ website or customer support channel.